Refund & Replacement Policy – Closeout.today

At Closeout.today, we strive to provide a smooth and reliable shopping experience. If you encounter any issue with your order, we're here to help.

Eligibility for Replacement or Refund

You may be eligible for a replacement or refund if:

  • The product arrives damaged during transit.
  • You receive an item different from the one you ordered.

To help us process your request quickly, please ensure an unboxing video is recorded from the moment the package is opened until the product is fully visible.

Damaged Items

If your product arrives damaged:

  • We will arrange a replacement, subject to stock availability.
  • If a replacement is unavailable, a full refund will be issued via bank transfer (IBFT) or a supported mobile wallet.

Incorrect Item Received

If you receive an incorrect item:

  • Share your unboxing video with our support team for verification.
  • Once verified, we will arrange shipment of the correct product.
  • If the correct product is unavailable, a full refund will be provided.

Product Warranty

Warranty coverage, if applicable, will be mentioned on the respective product page. Products without a stated warranty are covered only by the policies outlined on this page.

Product Variations

Actual product colors may vary slightly due to lighting, photography, screen settings, or manufacturer updates. Where a color selection is not available during checkout, an available variant may be dispatched.

Contact Us

For assistance regarding a damaged or incorrect order, please contact our support team within 48 hours of delivery.

Email: support@closeout.today
WhatsApp: +92326955532

Please include:

  • Order number
  • Your name
  • A brief description of the issue
  • Unboxing video
  • Supporting photos (if available)

Additional Information

  • All requests are reviewed by our support team before approval.
  • Refunds are processed using the original approved payment method where applicable.
  • Processing and delivery times may vary depending on location and courier services.
  • Closeout.today reserves the right to request additional information where necessary to complete a claim review.

Thank you for shopping with Closeout.today.