We do not offer returns or exchanges for:

• Change of mind
• Size selection issues
• Color preferences

Returns or exchanges are only applicable if the product is received damaged or incorrectly delivered.

If your order arrives damaged:

• A replacement will be arranged, subject to stock availability.
• If a replacement is not available, a full refund will be issued via bank transfer (IBFT) or mobile wallet.
• An unboxing video is required as proof for all damage-related claims.

If you receive the wrong item:

• Please provide a clear unboxing video showing the received product.
• After verification, the correct item will be delivered within 3–7 business days.
• If the correct item is unavailable, a refund will be processed.

• No lifetime or extended warranties are provided unless specifically mentioned on the product page.

• If a specific color option is not available at the time of purchase, the best-selling or available variant may be shipped.

To report any issue with your order, please contact our support team within 48 hours of delivery.

Email: support@closeout.today
WhatsApp: +92326955532 (Text & Voice Notes Only)

Please include:

• Order number
• Issue details
• Unboxing video
• Supporting images (if available)

• Claims without an unboxing video will not be accepted.
• All complaints are subject to verification by our support team.
• Courier delivery times may vary depending on location and logistics conditions.
• Closeout.today reserves the right to decline invalid or incomplete claims.