Complaint & Return Policy – Closeout.today

At Closeout.today, we aim to ensure a smooth and reliable shopping experience. This policy explains how we handle returns, replacements, and customer complaints.

1. Returns & Exchanges

We do not offer returns or exchanges for:

  • Change of mind
  • Size selection issues
  • Color preferences

Returns or exchanges are only applicable if the product is received damaged or incorrectly delivered.

2. Damaged Products

If your order arrives damaged:

  • A replacement will be arranged, subject to stock availability.
  • If a replacement is not available, a full refund will be issued via bank transfer (IBFT) or mobile wallet.
  • An unboxing video is required as proof for all damage-related claims.

3. Incorrect Item Delivered

If you receive the wrong item:

  • Please provide a clear unboxing video showing the received product.
  • After verification, the correct item will be delivered within 3–7 business days.
  • If the correct item is unavailable, a refund will be processed.

4. Product Warranty

  • No lifetime or extended warranties are provided unless specifically mentioned on the product page.

5. Product Colors

  • If a specific color option is not available at the time of purchase, the best-selling or available variant may be shipped.

6. Complaint Filing (Within 48 Hours)

To report any issue with your order, please contact our support team within 48 hours of delivery.

Email: support@closeout.today
WhatsApp: +92326955532 (Text & Voice Notes Only)

Please include:

  • Order number
  • Issue details
  • Unboxing video
  • Supporting images (if available)

Important Notes

  • Claims without an unboxing video will not be accepted.
  • All complaints are subject to verification by our support team.
  • Courier delivery times may vary depending on location and logistics conditions.
  • Closeout.today reserves the right to decline invalid or incomplete claims.